Bay Area Fastrak error messages

The website is pissing the shit out me. I have been to this site several times to try and pay for my toll violations because the detector did not pick up my transponder so I got a ticket.

You are supposed to be able to use the website to look up your “toll evasion” violation number and then proceed to remedy the problem by adding the car to your account using the online form. However, each time I have done it, I get this error:

total 736 -rw-rw-r– 1 pforte pforte 3492 May 28 2005 ViolationError.html -rwxr-xr-x 1 pforte pforte 7170 Mar 15 2005 ViolationGetPayment.html -rwxr-xr-x 1 pforte pforte 7170 May 25 2005 ViolationGetPayment.html.bak2 -rw-r—– 1 pforte pforte 23124 Feb 26 2007 ViolationInformation.html -rwxr-xr-x 1 pforte pforte 17724 Mar 29 2005 ViolationInformation.html.bak -rw-r–r– 1 pforte pforte 18152 May 29 2005 ViolationInformation.html.bak2 -rwxr-xr-x 1 pforte pforte 23168 Feb 26 2007 ViolationInformation.html_old -rwxr-xr-x 1 pforte pforte 7068 Mar 15 2005 ViolationInformationWithPayment.html -rw-r—– 1 pforte pforte 23125 Sep 18 2006 ViolationInformation_new.html -rwxr-xr-x 1 pforte pforte 2533 Mar 15 2005 ViolationPaymentConfirm.html -rwxr-xr-x 1 pforte pforte 8645 Oct 1 2006 detail.html -rwxr-xr-x 1 pforte pforte 12990 Jan 3 2007 dispute.html -rwxr-xr-x 1 pforte pforte 11710 Dec 21 2006 dispute.html_12-21-2006 -rwxr-xr-x 1 pforte pforte 5158 Oct 1 2006 dispute_confirm.html -rwxr-xr-x 1 pforte pforte 3803 May 25 2005 dispute_confirm.html.bak -rwxr-xr-x 1 pforte pforte 9999 Oct 1 2006 dispute_verify.html -rwxr-xr-x 1 pforte pforte 5483 Oct 1 2006 payment_confirm.html -rw-r–r– 1 pforte pforte 4220 May 29 2005 payment_confirm.html.bak -rw-r—– 1 pforte pforte 14009 Oct 28 2006 payment_entry.html -rw-r—– 1 pforte pforte 13942 Oct 6 2005 payment_entry.html.good -rwxr-xr-x 1 pforte pforte 11587 Oct 1 2006 payment_verify.html -rwxr-xr-x 1 pforte pforte 11723 Sep 8 2006 payment_verify_new.html -rwxr-xr-x 1 pforte pforte 3883 Oct 1 2006 scal_acct.html -rwxr-xr-x 1 pforte pforte 5342 Oct 1 2006 tolls_confirm.html -rwxr-xr-x 1 pforte pforte 13387 Oct 1 2006 tolls_res.html -rwxr-xr-x 1 pforte pforte 9158 Feb 21 2007 tolls_verify.html

This is basically a dump of their entire working directory, which could be a security risk??? This is just bad programming, and whoever is responsible for this needs to get this fixed. I would contact webmaster, but there are no emails to write to ( actually the email form is broken too ). I have called customer service to report this like FIVE months ago, but they still did not fix it.

If you work for FasTrak or know how to contact them, please tell them they need to hire some better programmers!!!

  • Virgil Gonzales

    While on the way home one night we were waved through the first toll bridge by the operator because we were carpooling, there were four people in the truck. We also had handicap plates. So at the next toll plaza it said carpool lane and we went through that one, we thought it said free, if you were carpooling since the one operator waved us on. If we had known it wasn’t we would have been happy to stop and pay the toll charge. Now we get this outragious bill for going through what we though was a free lane. I tried to call yesterday, Saturday but only got a machine not a person. I would like to know if someone will call our home number and tell us if we were wrong if you made a mistake. Hopefully before this bill goes up. Sincerely, Virgil Gonzales
    530-458-7096, licence plate 3777B DP. Notice date was 02-01-2008, we just received the notice on 02/23/2008. There is also a #TEV# T0801663529

  • Mary

    My company & I have been trying to clear up a wrong address w/ fastrak for a year now. About $20,000 in fines. Each time I talked w/ a rep & changed address, not change. Still problem & cannot talk to anyone of authority there. The rep. I spoke with was under 20 years old. Question, can you sell your car and violations go away? Gal @ DMV told me that. Does anyone know? Frustrated & helpless.

  • martin

    I have had similar frustrations with fastrak. anyone know the answer to Mary’s question?

  • Hi! Every one I think so many people we are having the same problem Toll evasion , so we don`t trust signs any more because I believe they had the hook so they can charge more to driver with signs said “carpool free” and then the next month you will pay $29.00 for evasion that is there version.

  • C. Jette

    I was told by letter that my violation fine was removed and I only had to pay the initial fee of $4.00…I got a letter today saying that I now owed $74.00 if not payed by 6/25/09….WHAT THE CRAP IS THIS?? The next step is a PUBLIC AGENCY FOR THIS BEHAVIOR ON THEIR PART….