The CoveredCA website sucks

It’s one thing to hear about the government wasting money on something you know little about, but it’s doubly painful when it’s something you are very familiar with.

Today I learned that the state of California paid Accenture $359 million to build coveredca.com – California’s online health exchange.

http://newsroom.accenture.com/news/accenture-chosen-to-implement-california-health-insurance-exchange.htm

The site did not work at all for the first day I tried using it, and it was down about two weeks after, when I tried to use it again.

This is complete bullshit, considering that they only had

987,440 unique visitors
16,311 applications completed
27,305 applications partially completed

http://blogs.kqed.org/stateofhealth/2013/10/08/week-1-for-covered-california-16000-applications-complete/

I looked at some of the front-end HTML of the site and judging by how bad it is, I can only assume that the back-end is equally terrible.

http://www.npr.org/blogs/alltechconsidered/2013/10/08/230424841/health-exchange-tech-problems-point-to-a-thornier-issue

  • lovingsunshine87

    Yes..it gets stuck when logging in, there’s no upload features even though it asks you to do so to submit documents, always down for updates…chat with reps totally useful. I chatted and asked when upload will be available. He actually told me I don’t know. Pretty ridiculous considering they knew the date it was going live.